Question 18: Do the following aspects of the train service need improvement?
(318 respondents)
Responses
| FACILITIES |
strong No |
mild No |
maybe |
mild Yes |
strong Yes |
| Timetable |
53 (16.7%) |
84 (26.4%) |
56 (17.6%) |
25 (7.9%) |
19 (6.0%) |
| Cost |
49 (15.4%) |
75 (23.6%) |
37 (11.6%) |
44 (13.8%) |
21 (6.6) |
| Service |
43 (13.5%) |
88 (27.7%) |
39 (12.3%) |
32 (10.1%) |
26 (8.2%) |
| Reliability |
35 (11.0%) |
57 (17.9%) |
49 (15.4%) |
59 (18.6%) |
45 (14.2%) |
| Toilets |
20 (6.3%) |
36 (11.3%) |
40 (12.6%) |
58 (18.2%) |
74 (23.3%) |
| Waiting room |
13 (4.1%) |
38 (11.9%) |
38 (11.9%) |
71 (22.3%) |
91 (28.6%) |
| Car parking |
14 (4.4%) |
18 (5.7%) |
23 (7.2%) |
36 (11.3%) |
133 (41.8%) |
Analysis of “Train Services”
| Suggestions |
Entries |
| Late trains in evenings not at convenient times, including requests for later last train |
7 |
| More coaches on trains at peak times, and/or more peak time services |
4 |
| Improved shelters and seating |
3 |
| CCTV at the station |
2 |
| Trains should allow electric “buggies” |
1 |
| More off-peak and Sunday services |
1 |
Notes:
Requests for toilets, waiting room, etc., at the station have been ignored to avoid double counting the set suggestions. Improved shelters and seating, which is a different point to waiting room, have been included